This line of services supports the productivity improvement of a business operation. It includes processes optimization, cost and lead times reduction initiatives while sustaining the service level. Inventory management Under this service, all inventory management processes are evaluated and improved, including: raw material, work in process and finished goods. The main objective is to reduce working capital, scrap and losses and stock outs. Reviews of safety stocks levels are also included in this service. Supply Chain, Operations and Customer Service processes The main purpose of this service is to align the existing processes and resources with the new business strategy, the manufacturing metrics and the customer service goals while reducing cost and lead times. Manufacturing plants, distributions centers and other units are involved in this process. Operations Management and reporting This service helps to define the best key indicators in order to measure and control the operations performance as well as reach the internal and external satisfactions goals. Through this service and monitoring the key indicators many opportunities for improvements are discovered. Technology solutions This service supports the business and operations optimization trough the use of new technologies. This could be done using existing platforms or investing in new platforms. It goes from inventory management till operations center management systems, incorporating bar coding, RFID and others.